FAQ - Frequently asked questions

General questions

Is it possible to get professional advice in your store without an appointment?

You can visit our branches in Osnabrück, Löwengrube in Munich, Maximiliansplatz in Munich and Paris without an appointment. But we recommend that you make an appointment in advance so that our experts have enough time for you.

In which way do I pay my invoice?

We offer various payment options.
  • Payment by bank transfer: The simplest option is payment by bank transfer. Unless otherwise agreed, the invoice is enclosed with every delivery.
  • Payment by credit card: We accept credit card payments with VISA and MASTERCARD (the maximum payment amount per order is 10,000 euros). If you wish to pay by credit card, please contact our customer service at service@kuenker.de or +49 541 96202 0 in advance. 
  • Payment by Paypal: We accept payments via Paypal, please use the e-mail address paypal@kuenker.de for your transfer (maximum payment amount per order: 10,000 euros). 
  • Payment by check: For checks from abroad we charge a check fee, which depends on the amount of the invoice. The minimum amount is EUR 15. 
  • Cash payment: Of course, we also accept payment of an invoice in cash. The provisions of the Money Laundering Act apply here! You can pay the amount due for a coin auction at our premises in Osnabrück, but also at our branches and representative offices and at a coin exchange. If you would like to make use of this service, please make an appointment in advance. This avoids unnecessary waiting times.

Payment information

Is it possible to obtain a numismatic appraisal from you?

Of course, Künker will gladly help you in establishing the value of you coins, including cases in which it is desirable to answer numismatic questions about your coins through an official expert opinion. We work in this sphere with international specialists, the leading museums, and many scientific and academic institutions, and will gladly assist you in seeking the proper contact person for your technical questions and thus in establishing the exact value of your coins.

If you wish to ascertain the value of coins or a coin collection, or the authenticity of a numismatic object or a medal by means of an official expert appraisal, please ask for further information regarding procedure and costs from our Customer Service department:

Telephone: +49 541 96202 0
e-mail: service@kuenker.de

We will happily issue an expert report for you through our IHK-authorized and -inaugurated expert for coins of the Middle Ages and the Modern Era, Dr. Hubert Ruß. The offer applies for both legal and private commissions.


Does Künker buy bullion?

Yes, we buy every form of bullion, whether minted gold in the form of coins and medals, bars, jewelry or dental gold, silver or platinum.

Which payment options does Künker offer?

You can choose from a number of payment methods to meet the different needs of our customers. If you have made a purchase in our online store or bought something at auction, the following payment options are available to you:

Payment information

Numismatic Expert Appraisal for Establishing the Values of Your Coins

Of course, we will gladly help you in establishing the value of you coins, including cases in which it is desirable to answer numismatic questions about your coins through an official expert opinion. We work in this sphere with international specialists, the leading museums, and many scientific and academic institutions, and will gladly assist you in seeking the proper contact person for your technical questions and thus in establishing the exact value of your coins.

If you wish to ascertain the value of coins or a coin collection, or the authenticity of a numismatic object or a medal by means of an official expert appraisal, please ask for further information regarding procedure and costs from our Customer Service department:

Telephone: +49 541 96202 0
e-mail: service@kuenker.de

Does Künker buy coins and medals?

Depending on the type of object, you will receive a recommendation from us for direct sale or for consignment to our auctions. Use our sales form and upload photos of the items you wish to sell. Our experts will contact you immediately.

You can also send us the photos by e-mail to service@kuenker.de.

Where do I achieve the highest profit: direct sale or auction?

In order to achieve the highest possible proceeds, you should seek advice from our experts. Our experts can help you with the decision as to whether a coin can be purchased directly or is suitable for one of our auctions. 

The auction
Our experts appraise and evaluate the objects. The auction offer is presented online as well as in high-quality color catalogs, which we send to our customers worldwide. We receive a percentage commission from the hammer price - there are no further costs. 

Your advantage: Our auctions reach a large audience worldwide and we generally achieve above-average prices. This option is particularly suitable for rare and particularly well-preserved collector's items. 

The sale
We make you an offer for the immediate purchase of individual numismatic objects or entire collections at fair market prices as well as investment gold and bars at standard bank prices. 

The advantage for you: the immediate purchase is the fastest way to sell your coins. This option is particularly suitable for common coins and bullion coins. 

A mix of both options is often the key to success.


Sales form

Does Künker also auctions medals and decorations?

Our expert Michael Autengruber is available to answer all your questions about medals and decorations. 

You can find all information here.

Which collecting areas exist?

In our blog, we provide an overview of the most important numismatic collecting areas and describe their historical context, which is reflected in the coins and medals of the various eras. The choice of a collecting area is very individual and always depends on the collector himself.

Collection areas

Anti-Money Laundering prevention

As a customer, am I obliged by Fritz Rudolf Künker GmbH & Co. KG to hand over data on request?

Yes, Fritz Rudolf Künker GmbH & Co KG is obliged to identify customers and to verify the data collected by means of an ID card. A copy of the ID card must also be made and stored (Section 8 (2) sentence 2 GwG). They are legally obliged to make this data available to employees on request (Section 11 (6) GwG).

What duties of diligence does Fritz Rudolf Künker GmbH & Co. KG have towards its customers?

The top priority is the "Know Your Customer" principle. Both when buying coins, medals or bullion and when selling them, Fritz Rudolf Künker GmbH & Co. KG is obliged to scrutinize the background of its customers. The statutory duties of care in relation to customers can be found under § 10 GwG. This includes in particular the identification of the business partner (Section 10 para. 1 no. 1 GwG).

Are the employees of Fritz Rudolf Künker GmbH & Co KG regularly trained?

Yes, our employees receive regular training and are obliged to implement the legal and internal requirements for the prevention of money laundering. Our employees are obliged to be reliable (§ 1 para. 20 GwG).

Is Fritz Rudolf Künker GmbH & Co. KG obliged to comply with the Money Laundering Act?

Fritz Rudolf Künker GmbH & Co KG is a trader in goods (Section 1 (9) GwG and Section 2 (16) GwG) who trades in high-value goods (Section 1 (10) GwG) and offers them in (eLive) auctions. It is therefore subject to the obligations of the Money Laundering Act.

What duties of diligence must Fritz Rudolf Künker GmbH & Co. KG have to fulfill?

In order to prevent money laundering, Fritz Rudolf Künker GmbH & Co. KG maintains a risk management system (§ 4 GwG) with various internal security measures (§ 6 GwG) and is obliged to exercise due diligence with regard to customers, such as the identification of the contractual partner (§ 10 GwG).

What consequences can a refusal to provide identification have?

If identification is refused, this is an indication of suspected money laundering and Fritz Rudolf Künker GmbH & Co. KG may be obliged to submit a suspicious activity report (§ 43 GwG) to the Financial Intelligence Unit (FIU). We may also reject a possible legal transaction.

What does money laundering mean?

Money laundering is the smuggling of illegally generated profits into the legal economic cycle. Money laundering is a criminal offense according to § 261 StGB. Goods traders are not only obliged to carry out money laundering prevention, but it also serves the interests of our customers. The prevention of money laundering is also a major concern for Fritz Rudolf Künker GmbH & Co. KG. Fritz Rudolf Künker GmbH & Co. KG wants to be sure that the legal requirements are fully met so that our customers can be sure that they are protected from unfair business practices.

Why are payments by a third party associated with increased documentation effort on the part of Fritz Rudolf Künker GmbH & Co KG?

Invoices should always be paid by the invoice recipient (name on the invoice). Only in absolutely exceptional cases and with comprehensible justification can we accept payments by third parties. However, we must then also identify the third party and make further inquiries. This leads to an increased documentation effort.

Under which circumstances is identification obliged?

Fritz Rudolf Künker GmbH & Co KG is subject to an identification obligation depending on certain value limits (Section 10 (6a) GwG). Certain data must be collected for identification purposes (§ 11 para. 4 GwG). The accuracy of the information is checked using an identification document (§ 12 GwG), which must also be copied.

If circumstances arise during or before the conclusion of a transaction that could give rise to suspicion of money laundering, irrespective of a value limit, identification must be requested regardless of the value.

In the case of a sale (consignment for (eLive) auction) to Künker, it is obligatory for us to request proof of identification from as little as zero euros. In the event of the sale of an incorrect coin, Künker will be given the opportunity to report the material defect (e.g. incorrect coin) to the customer and, if necessary, to insist on reversal.

My account

What can I do if I have forgotten my password?

Click here on " Forgotten password". A new page will open where you will be asked to enter your e-mail address in the text field. You will then receive an e-mail with a link that you can use to change your password. If the e-mail does not arrive immediately, please check your spam folder.

Forgotten password

How do I create a customer account?

Click on “Register now”. The registration page will appear. Now fill in all the mandatory fields (*) below the “I am a new customer” column. You will receive a confirmation e-mail immediately. If this does not arrive promptly in your mailbox, please check your spam folder. To activate your customer account, you must click on the confirmation link in the e-mail.

Register now

What can I do if I am unable to register?

If registration is not possible, please send an e-mail to service@kuenker.de or call us on +49 541 96202 0. We will be happy to assist you.

Why do I need to confirm my e-mail address?

The confirmation e-mail ensures that you have entered your e-mail address correctly.

Why do I have to enter my telephone number and date of birth for registration?

We need your telephone number so that we can contact you more quickly if we have any questions. Your date of birth is stored by us so that we can identify you personally.

Onlineshop

How high is the VAT on the purchase of precious metals?

  • Gold: Selcted coins and bars have been tax-free for investors since 01.01.1993. Download the list
  • Silver: 19% VAT on selected coins and bars. 
  • Medals made of all metals: 19% VAT. 
Please note that private customers are not refunded VAT when selling to us. (All tax rates valid from January 2021)

Can I check the authenticity of my precious metals myself?

We recommend that the authenticity test is made by our experts. In order to guarantee the authenticity of bullion, you need complex testing systems such as X-ray spectrometers and acid tests, but also years of experience. If we check the authenticity for you, then we also guarantee for it.

Can I return coins that I have bought in the online store?

If you have purchased a piece from the online store and it does not fulfill your expectations, you can be sure that we will find a solution together.

When will my order from the online store be delivered?

Your order will be processed and dispatched on the same day. This does not apply to orders paid for in advance.

How can I order in the online store?

Before you are able to submit an order in the online store, you must create a customer account: Click on "Register now". After you have received the confirmation email and clicked on the link, you are ready to place your order in the online store.

Register now

Can I also order items from the online store by telephone or e-mail?

Of course. You can reach our colleagues by telephone on +49 541 96202 0 or by e-mail: service@kuenker.de.

Floor Auction Sales

Can I find out the hammer prices for my consigned lots?

As soon as a lot has been knocked down, the hammer price will be posted on the website. You will receive a printed list of results with the highlights of the auction and all results no later than 14 days after the end of the auction, provided you have taken part in the auction.

When will I receive my auction proceeds?

Reliable and conscientious payment processing after the auction is very important to us. 

Take advantage of our various offers for the payment of your auction proceeds: For auctions, we pay out within 45 days of the end of the auction.

Payment options:

  • Payment options Bank transfer: We will transfer your auction proceeds to the account of your choice as quickly as possible. 
  • Check: We will be happy to issue a check for your proceeds at our headquarters in Osnabrück. 
  • Cash payment: You can have your money paid out directly in cash. This is possible at various locations, e.g. at our company headquarters in Osnabrück, in our branches and representative offices, at various coin exchanges where we are represented, or at one of our expert days. 
  • Offsetting: Of course, you can also offset your proceeds directly against the cost of a new purchase.

Which fees are charged for consignments?

A consignment commission is charged for all lots sold. No commission is charged for unsold auction lots. The consignment commission includes the detailed valuation by our numismatic experts, professional photography and catalog production as well as the costs of transporting the valuables and insurance.

How can I participate in a floor auction sale?

If you already have a myKünker account, you can take part in our floor auctions using your existing login details. In case you do not yet have a myKünker customer account, click on "Register now". 

You then have the following options for submitting your bids for an auction: 

  • Written bids: Send us your bids by post or e-mail. 
  • Telephone bidding live: We will call you during the auction and help you to bid for the items you want. Please understand that we can only offer this service from an estimated price of 500 euros. Please register in good time (at least 24 hours before the auction) and provide us with your telephone number and lot numbers. 
  • Live bidding: Take part in our live auctions with your PC, tablet or cell phone via our live bidding platform.

When will I receive my auctioned coins from the floor auction sale?

The shipment of auction lots begins immediately after the auction, so that you can receive your auction purchases within a week of the auction, depending on the receipt of payment and the destination country.

What happens to my consigned auction lots that have not been sold?

Unsold auction lots will be offered for sale for 4 weeks at 80% of the estimated price. If no buyer is found during this period, you as the consignor will receive your lot back. No consignment commission will be charged for unsold lots.

Can I return items that I have bought at auction?

If you have purchased a coin, medal or order from us in an auction, you can rest assured: All items we sell correspond to the description and we guarantee authenticity up to the amount of the purchase price with no time limit! Should you ever be dissatisfied, you can rely on our goodwill.

Do I need to register on the AUEX auction platform?

Please note that a separate registration with AUEX is required. You can then follow the auction live. You can view the current lot, including the current bidding status and a description, via a video stream. Take the opportunity to bid for your favorite items easily and conveniently at the click of a mouse, whether you are at home or on the move. 
It only takes three steps to win your bid: 
  1. please register at kuenker.auex.de. 
  2. then activate your registration via the link in your confirmation e-mail. 
  3. on the day of the auction, simply log on to kuenker.auex.de and you can join the auction “live” at any time.

Registration at AUEX

What does it cost to participate in an auction?

The participation in our auctions is free of charge. If you bid successfully at an auction, a buyer's premium is payable. This is calculated from the hammer price. In addition, all prices are always net prices. This means that VAT is payable on the total price (incl. buyer's premium). Please refer to our auction conditions for the amount of the buyer's premium.

Shipping

What are the shipping costs?

The safe shipment of your coins is very important to us and to ensure that you can add your treasures to your personal collection as quickly as possible.

Can I track my order?

Yes, as soon as a shipping label has been created for the shipment, you will receive an e-mail - if your e-mail address is stored in your customer account - that the shipment has been notified electronically.

Is it possible to pick up ordered or auctioned items?

You can personally collect your ordered or auctioned items from our representative offices by prior arrangement. In the case of auction items, we ask you to state your collection request when you place your bid.

Contact
Personal contact is the basis of our business.

Can we help you? The quickest way is to talk to us personally. We look forward to your call.

Tel. +49 541 96202 0
Welcome to the new shop of
We are proud to announce our new website today! 

After intensive planning and creative processes, we present you the new homepage in a fresh, modern design that reflects our passion for coins. Discover our completely new appearance with current offers in the store, exciting information about coins in the blog and our impressive auctions especially our current Berlin Auction Sale 418

We welcome you to become part of this exciting world! Thank you for your trust and your loyalty to Künker. We hope that you like our new corporate identity as much as we do and look forward to starting this new era together with you.

Best regards from Osnabrück,
Your Künker Team